Frequently Asked Questions
Quick fixes for common questions:
- Forgot your password? On the title screen, tap Log in → Forgot password? and enter your email or
@username. We'll send a 1-hour reset link. - How do I get notifications on iPhone? On iOS, web push notifications work once you add Dubai Life to your Home Screen: tap Share in Safari → Add to Home Screen → open the app from your Home Screen and tap Allow Notifications (plus claim your one-time AED install bonus!).
- Can I cash out virtual AED? No — all AED earned, won, or topped up in Dubai Life is virtual in-game currency for your Citizen's life, properties, cars, and ventures.
- Why did my balance drop at 09:00 GST? That's your daily Sustainability Blueprint living-cost tick (Housing + Food + Transit). Open Life Panel → Visa & Budget to switch to a more affordable plan anytime.
- How do I mute/unmute game sounds? Tap the speaker icon in the Top Bar on the map or inside your home.